Social Security Experience Panels: Carer's Allowance Supplement - experiences

This report outlines the research on the surveys conducted with experience panel members who have experience of Carer’s Allowance, to get some feedback on their experience of Carer’s Allowance Supplement.

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Participants were asked if they knew about the Carer’s Allowance Supplement before the arrival of the letter. Over eight in ten respondents (89 per cent) said they had heard about Carer Allowance Supplement before receiving the letter. 

Table 7: Before receiving the letter did you know CAS was coming? (n=114)

Knowledge of CAS %
Yes, I knew about CAS and what to expect 64
Yes, I heard of it but I didn’t know much about it 25
No I never heard about CAS 11
Total 100

Of those who had heard of the Carer’s Allowance Supplement, the most common way that respondents found out about the Carer’s Allowance Supplement was through social media (42 per cent). This is followed by ‘Through other organisations’ (13 per cent). Among those who said they found out about the supplement from “other” sources, respondents mentioned online search engines, government websites and being associated with Experience Panels. 

Table 8: Where did you hear about CAS?(n=101)

Where you heard about it %
Through other organisations 13
Local roadshows held by Social Security Scotland 7
Through friends or family 11
On social media 42
Local carer center 7
Other 20



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