Scottish Household Survey 2024: Satisfaction with Local Health Services and Sport and Leisure Facilities

Satisfaction with the Quality of Local Health Services

Across Scotland, the percentage of people who said they were satisfied with the quality of local health services has fallen by 6 percentage points from 67% in 2023 to 61% in 2024.

Figure 1: Satisfaction with the quality of local health services has generally decreased over time

Satisfaction with the quality of local health services, Scotland, 2015 to 2024

Note that the question was not asked in 2020 and 2021.

Shetland Islands reported the highest percentage of satisfied responses with 84%, while North Lanarkshire reported the lowest percentage with 47%.

Moray reported the highest increase in percentage of people satisfied from 2023 to 2024, with an increase of 3 percentage points from 60% to 63%. East Ayrshire shows the greatest decrease in satisfied responses with a fall of 15 percentage points from 67% to 53%.

69% of respondents living in Remote Rural areas said they were satisfied with the quality of local health services compared with 63% in Large Urban Areas and 57% in Other Urban Areas.

Figure 2: People living in Remote Rural areas were the most satisfied with local health services

Satisfaction with the quality of local health services by 6-fold Urban Rural Classification, Scotland, 2024

Satisfaction with local health services in the most and least deprived Scottish Index of Multiple Deprivation (SIMD) quintiles were similar, at 60% and 61%, respectively.

Figure 3: Satisfaction with local health services is similar across Scottish Index of Multiple Deprivation quintiles

Satisfaction with the quality of local health services by Scottish Index of Multiple Deprivation (SIMD) quintile, Scotland, 2024