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2 Wright, N. M. J., Dixon, C. A. J., & Tompkins, C. N. E. (2003). Managing violence in primary care: an evidence-based approach. British Journal of General Practice, 53, 557-562.
3 Judge, J., & Bolton, J. (2012). Violence in primary care. Primary Health Care, 23(10), 18-22. hppt://dx.doi.org/10.7748/phc2013.12.23.10.18.e806.
4 Conageln, P., & Gallimore, A. (2014). Violence prevention: a public health priority. Glasgow, United Kingdom: Scottish Public Health Network. Available from: https://www.scotphn.net/wp-content/uploads/2015/10/Report-Violence-Prevention-A-Public-Health-Priority-December-2014.pdf.
5 National Institute for Health and Care Excellence (2015). Violence and aggression: short-term management in mental health, health and community settings. London, United Kingdom: Author. Available from: https://www.nice.org.uk/guidance/ng10.
6 Cogora (2017). Primary Concerns 2016: the state of primary care. London, United Kingdom: Author. Available from: https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3A US%3Abfb93a3d-655b-44a3-9891-ceda28e4e171.
7 Elston, M. A., & Gabe, J. (2016). Violence in general practice: a gendered risk? Sociology of Health and Illness, 38(3), 426-441. http://dx.doi.org/10.1111/1467-9566.12373.
8 Koritsas, S., Coles, J., Boyle, M., et al. (2007). Prevalence and predictors of occupational violence and aggression towards GPs: a cross-sectional study. British Journal of General Practice, 57, 967-970. http://dx.doi.org/ 10.3399/096016407782604848.
9 Lacobucci, G. (2017). Violent crime at GP surgeries is on the rise, figures show. British Medical Journal, 358, j4236. hppt://dx/doi.org/10.1136/bmj.j4236.
10 The Medical Protection Society (2015). Challenging interactions with patients. London, United Kingdom: Author. Available from: https://www.medicalprotection.org/uk/articles/mps-survey-reveals-46-of-gps-believe-patients-are-more-violent-and-aggressive-than-five-years-ago.
11 Department of Health (1999). Campaign to stop violence against staff working in the NHS: NHS zero tolerance zone. London, United Kingdom: Author.
12 Department of Health and Social Care (2015). The NHS Constitution. London, United Kingdom: Author. Available from: https://www.gov.uk/government/publications/the-nhs-constitution-for-england/the-nhs-constitution-for-england#staff-your-rights-and-nhs-pledges-to-you.
13 The British Medical Association (2018). Removal of patients from GP lists. London, United Kingdom: Author. Available from: https://www.bma.org.uk/advice/employment/gp-practices/service-provision/removal-of-patients-from-gp-lists.
14 UK Public General Acts (1978). National Health Service (Scotland) Act 1978. Edinburgh, United Kingdom: Author. Available from: https://www.legislation.gov.uk/ukpga/1978/29/contents.
15 The Scottish Government (2017). GMS contract: 2018. Edinburgh, United Kingdom: Author. Available from: https://www.gov.scot/binaries/content/documents/govscot/publications/advice-and-guidance/2017/11/2018-gms-contract-scotland/documents/00527530-pdf/00527530-pdf/govscot%3Adocument/00527530.pdf.
16 Williams, N. (2009). Challenging Behaviour Practices. Glasgow, United Kingdom: Author.
17 Glasgow Health and Social Care Partnership (2017). Options paper: Challenging behaviour rehabilitation service review group. Glasgow, United Kingdom: Author.
18 The British Medical Association (2016). The ethical management of violent patients in primary care. London, United Kingdom: Author. Available from: http://www.wales.nhs.uk/sitesplus/888/news/40161.
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