Publication - Agreement

Scottish Child Payment: Service Level Agreement between Scottish Ministers and The Secretary of State for Work and Pensions

Published: 7 February 2024
From: Cabinet Secretary for Social Justice, +1 more … Director of Social Security
Directorate: Social Security Directorate
Part of: Children and families, Equality and rights, Health and social care
ISBN: 9781835219119

Service Level Agreement between Scottish Ministers and The Secretary of State for Work and Pensions in Respect of Scottish Child Payment

12. Complaints

12.1 Each Party will follow their defined BAU Customer / Client complaints procedures.

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