Right Care Right Place: guidance

This time of year puts more pressure on our health and social care services, but we can all help by getting the care we need in the right place. This guide helps explain which NHS service to use for different health concerns, and how to look after your health and the people you care for.


COVID-19 – protecting yourself and others

Test & Protect

If you have respiratory or other COVID-19 symptoms (fever, loss of sense of taste or smell) you and your household must isolate and book a PCR test straightaway at NHSinform.scot/test-and-protect or call 0800 028 2816. Do not wait to see if your symptoms improve before booking a test and call 0300 303 2713 if you need help booking.

Self-isolation advice:

If you test positive you should stay at home for 10 days (or longer if fever persists), and you will be put in touch with a contact tracing team so that your close contacts can be identified.

The isolation requirements for household members and close contacts of anyone who tests positive for COVID-19 will depend on their age and vaccination status. The contact tracing team will advise on this and guidance can also be found at NHSinform.scot.

If your symptoms worsen or last for more than 10 days, call NHS 24 on 111. If you have a fever for more than 10 days, continue isolating for 48 hours after it ends. Other symptoms, such as coughing or continued loss of sense of taste or smell, may continue beyond the 10 day isolation period but do not require continued isolation.

Self-isolation support:

If you're asked to self-isolate and need support, you can phone the National Assistance Helpline (0800 111 4000) or textphone (0800 111 4114) from 9am to 5pm, Monday to Friday. The helpline can also advise you on the £500 Self-isolation Support Grant, available for workers on low income benefits.

Protect Scotland app:

Download the free Protect Scotland app at protect.scot. It only takes a few minutes and helps contact tracing to break the chains of transmission quicker.

For COVID-19 information visit NHSinform.scot/coronavirus

Be Patient, Be Kind

Our health and social care workers are working tirelessly to deliver our care despite the added pressures of the pandemic, and we thank you for your patience and support as our services adjust to the increased demand. Our NHS staff are here to help but sadly, they continue to endure abuse from a small minority. Violence and aggression will not be tolerated, and will not speed up anyone's care.

Visit gov.scot/right-care for this booklet in additional languages and formats or write to Scottish Government, St Andrew's House, Regent Road, Edinburgh EH1 3DG quoting reference 'right care'.

Contact

Email: sgmarketing@gov.scot

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