Publication - Research and analysis
National Care Service: Complaints - Co-design Partnership Programme report - Easy read version
This is an easy read report from sessions Scottish Government held around the health and social care complaints process. These sessions were part of our Co-design Partnership Programme.
What we learned
At the sessions, people told us:
- It’s hard to find clear information about how to complain.
At the sessions, people told us:
- People worry that complaining will make no difference or it will impact their support or relationships with employers.
At the sessions, people told us:
- People find it hard to complain when they have other stresses, like lack of time or caring responsibilities.
At the sessions, people told us:
- Complaints involving multiple services are extra work and mean repeating your story a lot.
Contact
Email: LEEP@gov.scot