Mobile client devices framework (SP-24-008): buyer's guide

Using the framework

Buying from the framework

As this is a single supplier framework, there is only a Direct Award route to market and no further competition is required. 

The Standard Terms of Supply (Schedule 5) should be referenced when placing an order and form the basis of the contract arrangements.     

Full details on buying from a framework are detailed in SPPN 5 2010. A copy of this SPPN and further guidance on completing the Schedule 5 are available on the “Scottish Procurement: Procurement Information Network” group on the secure Knowledge Hub site.

eCommerce

The preferred method for placing Orders is directly through the HP B2B Portal.  Full training can be provided where required.  The training can be carried out via a virtual classroom or in person at a buyer’s site.  Basic training typically takes 30 minutes and will enable buyers to then place orders online, configure products and then check and track orders once placed.

If users do not have access to HP B2B portal, please contact a member of the catalogue team at scottishgovcatsupport@hp.com to request access or to discuss individual eProcurement requirements. 

A supplier catalogue is available directly from HP or via the “Scottish Procurement: Procurement Information Network” group on the secure Knowledge Hub site

Placing an order

Orders can also be placed by e-mail to the HP contacts provided above.  Please ensure the following details, as a minimum, are included on all Purchase Orders:

• device make and model
• part number
• price
• quantity
• purchase order number
• full delivery address
• full invoice address
• framework reference: SP-24-008
• contact details
• date
• any additional services required

It is the responsibility of Buying Organisations to ensure that goods ordered are fit for purpose and meet the Buyers requirements. HP can discuss requirements with Buyers and offer advice and recommendations for suitable devices.

Goods ordered in error by a Buying Organisation may be returned at the sole discretion of the Supplier and may be subject to a restocking fee. The restocking fee will not exceed 10% of the unit cost including the cost of collection. The Supplier must use reasonable endeavours to resolve a return request in favour of the Buying Organisation when exercising their discretion. The Buying Organisation must ensure that the Goods to be returned are in a re-saleable condition.