Mobile client devices framework (SP-24-008): buyer's guide

Overview

Framework overview

Scottish Procurement developed a national approach for the procurement of Mobile Client Devices which has resulted in the award of a single supplier Framework Agreement to HP Inc. UK Ltd (HP). The framework offers a range of mobile client devices including entry level and corporate laptops, ultraportable laptops and mobile workstations, monitors and associated deployment services together with a range of upgrades, downgrades and accessories.

The Framework commenced on 16 November 2025 and will end on 15 November 2027. There are options to extend for an additional 24-months. All core device prices will remain fixed for the maximum 4-year duration of the framework.

Buyers are reminded of the obligations contained within the Procurement Reform (Scotland) Act 2014 in relation to the award of contracts valued equal to or greater than £50,000 including those awarded as a result of a framework call-off.  In particular, Buyers should note that in accordance with Section 23(2) the award to contracts must be publicised on the Public Contracts Scotland website and in accordance with Section 35 contracts must be registered in the Framework Public Body’s “contracts register”.

For all ICT Products Frameworks, a Supplier Catalogue is available through the secure Knowledge Hub site. The “Scottish Procurement: Procurement Information Network” group provides access to the Standard Terms of Supply and further information, including details of products and pricing available.  As this is a restricted group, access to the information may be obtained through the Request to Join link within the Knowledge Hub Group. Alternatively, If you are not registered to access the Knowledge Hub site and are eligible to use the framework, please complete this Knowledge Hub access template and send to Avril Gordon.

Supplier contact information

To ensure your query is directed to the appropriate people within HP to provide you with assistance, please consider the following contact routes below:

New queries, quotations and portal assistance

The Supplier, HP has set up a dedicated email address for Buyers seeking a quotation and all queries relating to using the framework catalogue and the online ordering portal:

scottishgovcatsupport@hp.com

Existing orders

For queries relating to orders already placed, including any updates or order status, please contact the HP representative for your sector as detailed in the table below:

Framework account management

Full contact information for all the HP Account Management team can be found in the table below: