Inclusive communication toolkit

Module 4: How organisations can achieve inclusive communication good practice

This module is for leaders and managers in public sector organisations.  

It describes how organisations can implement inclusive good practice standards 1 to 5. These standards detail the support that all staff need to implement good practice at an individual level.

They are:
1. leadership and ownership of inclusive communication
2. involvement of people who communicate in different ways
3. policy and quality standards
4. knowledge, skills and confidence
5. practical resources available to everyone, all the time

Module content

This module includes:

• a 45 minute presentation, including quotes from people who experience communication exclusion, experts, and public body representatives
• transcript of the presentation
• step-by-step guide for leaders and managers - How organisations can achieve inclusive communication good practice
• organisations - good practice assessment checklist
• quick inclusive communication good practice guide
• practical resources list

All materials use inclusive writing and are screen-readable. The presentation includes BSL interpretation, a voiceover and subtitles.

How to use this module

You can watch the presentation and read the step-by-step guide at your own pace, alone or with colleagues. You should then discuss the material with your fellow leaders and managers, planning how to work through the steps together.

Actions

1. Watch the presentation and download the step-by-step guide. You can print it if you want a hard copy. 
2. Implement the steps set out in the guide.
3. Report and record progress for your own records.
4. Collaborate with colleagues inside your organisation, and other bodies, to share developments.

Module 4 - presentation

Requesting alternative formats

We are committed to providing adjustments. We will consider requests for alternative formats or translations for any materials from this publication.

Contact us at mainstreamingstrategy@gov.scot if you would like to request an adjustment or alternative format.

Disclaimer 

All information and references to external resources are correct at the time of publication. The Scottish Government is not responsible for the content of external resources.