Inclusive communication toolkit

Module 3: Inclusive communication good practice standards and indicators

This module - number three in a series of five - sets out Scottish Government’s working definition of inclusive communication good practice. All public sector organisations in Scotland are encouraged to use this definition and the standards that go with it.

The standards and indicators in this module update the Principles of Inclusive Communication, published in 2011.

What this module is for

This module sets out standards and indicators to:

• provide a common definition of good practice for public bodies
• promote consistent quality of practice
• support training for leaders, managers and staff
• help you to identify current good practice, and areas that need improvement
• help you estimate costs and the allocation of budget
• help you to compare and share good practice with other organisations

Module content

The module includes:

• a 57 minute presentation, including videos of people who experience communication exclusion talking about good practice from their perspective
• a transcript of the presentation
• a document setting out Inclusive communication good practice standards and indicators
• a Quick inclusive communication good practice guide

All materials use inclusive writing and are screen-readable. The presentation includes BSL interpretation, voiceover and subtitles. 

The presentation and documents cover: 

• a definition of inclusive communication
• purpose and structure of standards and indicators
• actions for leaders, managers and staff

How to use this module

You can work through the module at your own pace, on your own or with colleagues. You can download and print off the documents. Teams can use the materials for group training. 

Actions

1. Read the good practice standards and indicators. Discuss them with your colleagues and decide how you can put the standards into action.
2. If you are a leader or manager, go on to Module 4 on how organisations can implement inclusive communication good practice.
3. All staff, including leaders and managers, go on to Module 5: how individual staff members can implement inclusive communication good practice.

Module 3: presentation

Requesting alternative formats

We are committed to providing adjustments. We will consider requests for alternative formats or translations for any materials from this publication.

Contact us at mainstreamingstrategy@gov.scot if you would like to request an adjustment or alternative format.

Disclaimer

All information and references to external resources are correct at the time of publication. The Scottish Government is not responsible for the content of external resources.