iMatter Health & Social Care Staff Experience Survey 2025

Footnotes

1 Components included are My Experience as an Individual, My Team/My Direct Line Manager, My Organisation in the questionnaire. See Appendix 3 for details.

2 iMatter 2025 Data File Tabs: ‘Staff Groupings’ and ‘Demographic Profile’

3 Components included are My Experience as an Individual, My Team/My Direct Line Manager, My Organisation in the questionnaire. See Appendix 3 for details.

4 Timing for Action Plan completion reduced from 12 weeks to 8 weeks.

5 Previously when the response rate did not reach the 60% threshold no report was issued.

6 iMatter 2025 Data File ‘Response rate’ tab

7 New questions added in 2023

8 iMatter 2025 Data File tabs: ‘SGS Components’ and ‘Significance Testing Boards’

9 iMatter 2024 Data File ‘Staff Groupings Scores’ tab

10 iMatter 2025 Data File tabs: ‘SGS Components’ and ‘Significance Testing Boards’

11 iMatter 2025 Data File ‘Staff Groupings Scores’ tab

12 ¹³ Question Wording Changed in 2021 from ‘senior managers’ to ‘Board Members’

13 iMatter 2025 Data File tabs: ‘SGS Components’ and ‘Significance Testing Boards’

14 iMatter 2025 Data File ‘Staff Groupings Scores’ tab

15 iMatter 2025 Data File tabs: ‘SGS Components’ and ‘Significance Testing Boards’

16 AI Text Analysis uses language detection and sentiment polarity to analyse content of Action Plans, providing an overview of the most prevalent strengths, areas for improvement and planned actions. The process includes identification of recurring topics and themes, analysis of key phrases and summarisation of outputs.

17 The way that Borders report the split is different due to directorate and hierarchy split so staff do not have the same split as other Board HSCP’s.

18 This is made up of staff from NHS Shetland (Health Care) and Shetland Islands Council (Social Care) who sit under the Director of Community Health and Social Care.

19 iMatter 2024 Data File ‘Significance Testing’ tab

20 iMatter 2025 Data File ‘Response Rate by Method’ tab