iMatter Health & Social Care Staff Experience Survey 2025
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland. This report contains data from the 2025 iMatter survey.
Patient Services
Illustrating the link between iMatter and patient care, the survey asks staff if they ‘would be happy for a friend or relative to access services within my organisation’. This measure for Health and Social Care has remained unchanged from last year and is consistent with 2021 and 2022 as well.
|
Patient Services |
2021 |
2022 |
2023 |
2024 |
2025 |
Movement 2024 to 2025 |
|---|---|---|---|---|---|---|
|
I would be happy for a friend or relative to access services within my organisation |
77 |
77 |
78 |
77 |
77 |
0 |
To view this table in its original format please see the PDF.
13% of staff do not agree that they would be happy for friends or relatives to access patient services.
|
Patient Services |
Strive & Celebrate |
Monitor to Further Improve |
Improve to Monitor |
Focus to Improve |
|---|---|---|---|---|
|
I would be happy for a friend or relative to access services within my organisation |
65% |
22% |
6% |
7% |
To view this table in its original format please see the PDF.
Boards
|
I would be happy for a friend or relative to access services within my organisation |
2024 |
2025 |
Movement 2024 to 2025 |
|---|---|---|---|
|
Health and Social Care |
77 |
77 |
0 |
|
National Boards (Patient-facing) |
|||
|
NHS Golden Jubilee |
83 |
82 |
-1 |
|
NHS 24 |
81 |
83 |
+2 |
|
Scottish Ambulance Service |
70 |
71 |
+1 |
|
The State Hospital |
70 |
66 |
-4 |
|
National Boards (Support) |
|||
|
Healthcare Improvement Scotland |
75 |
78 |
+3 |
|
NHS Education for Scotland |
86 |
86 |
0 |
|
NHS National Services Scotland |
79 |
80 |
+1 |
|
Public Health Scotland |
81 |
82 |
+1 |
|
Geographic Boards |
|||
|
NHS Ayrshire & Arran |
77 |
77 |
0 |
|
NHS Borders |
73 |
76 |
+3 |
|
NHS Dumfries & Galloway |
75 |
75 |
0 |
|
NHS Fife |
77 |
76 |
-1 |
|
NHS Forth Valley |
73 |
74 |
+1 |
|
NHS Grampian |
77 |
75 |
-2 |
|
NHS Greater Glasgow and Clyde |
76 |
77 |
+1 |
|
NHS Highland |
75 |
76 |
+1 |
|
NHS Lanarkshire |
77 |
78 |
+1 |
|
NHS Lothian |
77 |
78 |
+1 |
|
NHS Orkney |
74 |
76 |
+2 |
|
NHS Shetland |
81 |
82 |
+1 |
|
NHS Tayside |
78 |
78 |
0 |
|
NHS Western Isles |
77 |
78 |
+1 |
To view this table in its original format please see the PDF.
The largest movement is in The State Hospital with a drop of 4 points from last year, to what is the lowest score (66) across all Boards.
Healthcare Improvement Scotland and NHS Borders have both increased their scores by 3 points.
NHS Shetland is the highest scoring Geographic Board at 82 points, up one point from 2024.
Staff Groupings
Two staff groupings; Ambulance Services and Medical and Dental, have increased by 2 pts for this measure, while Business Services have decreased by 2 pts. The highest scores are among Senior Managers in Local Authorities and NHSScotland.
|
I would be happy for a friend or relative to access services within my organisation |
2024 |
2025 |
Movement 2024 to 2025 |
|---|---|---|---|
|
Health & Social Care |
77 |
77 |
0 |
|
NHS Scotland Employees |
77 |
77 |
0 |
|
Administrative Services |
79 |
79 |
0 |
|
Allied Health Profession |
75 |
76 |
+1 |
|
Ambulance Services |
69 |
71 |
+2 |
|
Health Science Services |
75 |
76 |
+1 |
|
Medical & Dental |
75 |
77 |
+2 |
|
Medical & Dental Support |
80 |
81 |
+1 |
|
Nursing & Midwifery |
76 |
76 |
0 |
|
Other Therapeutic |
77 |
77 |
0 |
|
Personal & Social Care |
78 |
79 |
+1 |
|
Senior Managers |
81 |
82 |
+1 |
|
Support Services |
76 |
77 |
+1 |
|
Local Authority Employees |
78 |
78 |
0 |
|
Adult Services |
78 |
78 |
0 |
|
Business Services |
81 |
79 |
-2 |
|
Children’s Services |
76 |
77 |
+1 |
|
Criminal Justice |
77 |
77 |
0 |
|
Older People Services |
78 |
77 |
-1 |
|
Senior Managers |
83 |
83 |
0 |
|
Strategic Development |
80 |
80 |
0 |
To view this table in its original format please see the PDF.
Contact
Email: nationalimatterteam@gov.scot