iMatter Health & Social Care Staff Experience Survey 2025

Recommendation

Within the iMatter questionnaire there are two statements that relate to recommendation:

• I would recommend my organisation as a good place to work
• I would recommend my team as a good one to be a part of

Recommendation of ‘my team’ is considerably higher than the recommendation of ‘my organisation’. ‘My team’ recommendation remains high at 85, unchanged from 2024. ‘My organisation’ recommendation has increased by 1 pt, returning to the 2023 score of 75.

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A minority of staff would be unlikely to recommend their team (11%) and a slightly larger proportion (17%) would be unlikely to recommend their organisation.

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Boards

For recommendation of the organisation as a good place to work there is a broad range of scores across the Boards. For recommendation of their team the range is much smaller. The Board with the highest score for both measures is NHS Education for Scotland (85 and 91 respectively). The Board with the lowest score for both is Scottish Ambulance Service (66 and 79 respectively), though both measures have increased by 1 pt from 2024.

To view this table in its original format please see the PDF.

Notable movements in the scores for recommending the organisation as a good place to work are:

• Healthcare Improvement Scotland has improved by 5 pts, addressing in part the 9 pts drop reported in 2024.
• NHS Grampian is down 2 pts in 2025 adding to the 2 pts drop seen in 2024.
• NHS 24 is building again on the increase last year and is now up a total of 6 pts from 2023.
• NHS Western Isles is down 1 pt compounding the decline of 3 pts seen last year.
• NHS Borders up 2 pts reversing last year’s decline of 2 pts.

Recommendation of their team among staff at The State Hospital has declined by 1 pt adding to the 2 pts drop seen last year.

National Boards (support) have all remained unchanged from 2024 for Recommendation of their team.

Recommendation of their team scores have not moved for most of the Geographic Boards. Of the 6 that have moved the change is only 1 point either up or down.

Staff Groupings

Recommendation of team and organisation varies across staff groupings, with Ambulance Services least positive on both measures and Senior Managers most positive. Typically, there is a 10-point gap between recommendation of team and organisation, with team always the higher of the two. Ambulance Services have a gap of 13, suggesting their team recommendation is relatively higher than their recommendation of the organisation. In contrast, Senior Managers and Support Services have a smaller gap between the two scores, suggesting that their recommendation of the organisation is relatively higher.

To view this table in its original format please see the PDF.