iMatter Health & Social Care Staff Experience Survey 2025

Ministerial Foreword for Staff Experience Report 2025

Across our Health and Social Care sector, the commitment to delivering safe, effective, and person-centred care continues to be paramount. Recognising that staff experience is essential to individual wellbeing and a fundamental element in the overall quality of care we provide.

Since its inception 10 years ago, the iMatter Continuous Improvement Model has grown into a national tool, designed by staff, for staff—to capture lived experience, foster team-led action, and drive cultural change. iMatter continues to provide rich insights and trend data, enabling us to reflect on progress and identify areas for improvement.

Reflecting on the 10-year journey, it is clear it has not been without challenge. Yet, the resilience, compassion, and adaptability shown by our workforce has been nothing short of remarkable.

This year, although the national results show small movements, it is essential to reflect and understand results on a local level. That is why I expect all leaders to ensure they are listening and acting on the feedback from staff.

Over 119,000 staff continue to share their voices through iMatter, helping shape and drive local and national initiatives. Over the years, these have included the National Wellbeing Programme, the Ethnic Minority Forum, the Nursing and Midwifery Taskforce, and the Improving Wellbeing and Workforce Cultures work. These reflect our shared commitment to creating workplaces where everyone feels safe, valued, and heard.

The survey’s structure, which is aligned to the five strands of the Staff Governance Standard, continues to support teams and Boards in fostering environments where staff feel well-informed; appropriately trained; involved in decisions; treated fairly; and supported in their health and wellbeing. The addition of questions around confidence to speak up has helped our understanding of the importance of psychological safety in the workplace.

As we move forward, the insights from iMatter will continue to inform key national priorities, including Operational Improvement Plan, the Service Renewal Framework, and the Population Health Framework.

Thank you to every individual who has contributed. By completing your survey, shaping an action plan, or leading change within your team, you are ensuring your voice and experience is heard and acted upon. Together, we will continue to build a culture of compassion, inclusion, and continuous improvement across Health and Social Care.

Neil Gray, Cabinet Secretary for Health and Social Care