HES Homecare pilot: evaluation

The aim of the Home Energy Scotland (HES) Homecare pilot was to test the Energycarer approach to tackling rural fuel poverty.

Appendix 1: organistions involved in the HES Homecare pilot

Organisation/ scheme


Energy Saving Trust (EST)

Funded by Scottish Government. Manages Home Energy Scotland, a direct advice service. Home Energy Scotland (HES) runs a network of local advice centres covering all of Scotland. HES offer free, impartial advice on energy saving, keeping warm at home, renewable energy, and sustainable lifestyles. It is funded by the Scottish Government and managed by the Energy Saving Trust.

Warmer Homes Scotland

A scheme designed to help vulnerable people make their homes warmer and more comfortable by installing energy saving measures. Warmworks is the managing agent of this scheme, contracted by Scottish Government. Home Energy Scotland (the advice network managed by EST) is the Referral Administrator for the scheme.


Warmworks was formed to deliver the Scottish Government's national fuel poverty scheme, Warmer Homes Scotland. Warmworks manage applications to the Warmer Homes Scotland scheme from Home Energy Scotland. Warmworks is a partnership between the Energy Saving Trust, Everwarm, and Changeworks.

Care and Repair

Care and Repair offers independent advice and assistance to help elderly and disabled homeowners repair, improve or adapt their homes to they can live in comfort and safety in their community. The service operates throughout Scotland and building works are funded through local authority grants, benefits, equity release, home loans and charitable funds.

The HES network was identified as suitable for trialling the service in line with the following criteria:

  • Be a natural delivery organisation for the region and have evident local support.
  • Have the infrastructure to deliver services equally by geography anywhere in the proposed area of interest.
  • Have expert staff that can be seconded to the project or experience at recruiting expert staff that match the requirement.
  • Be the most appropriate body with the skills, experience, mind-set and abilities to offer expertise and significant in-kind support
  • Have established and close links with local NHS, Social care and Housing Services.
  • Have experience of local procurement and delivery, or have in-house skills and resources to deliver at market competitive prices.
  • Be innovative, flexible and open minded to secure effective service delivery.
  • Be at ease with the provision of remote rural support.



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