Publication - Advice and guidance
Easy Read: Scottish Approach to Service Design
The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).
What is in the Scottish Approach to Service Design
In the Scottish Approach to Service Design there is information about:
- what design principles we should follow
- how people can work together
- how to use things like research to help design services
Research is when you find out about something by talking to people or reading things.
- how to support people to make decisions
The Scottish Approach to Service Design is not an instruction manual for how to do these things.
It explains why doing these things are important and can help.
Contact
Email: design@gov.scot