Easy Read: Scottish Approach to Service Design
The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).
Introduction
The Scottish Approach to Service Design is for people who are involved or interested in designing public services in Scotland.
Public services are things we all use like:
- public transport
- benefits
- health and social care services
Public services can be run by:
- the government
- councils
- other bodies, like third sector organisations
Designing something means thinking about how things work.
This can mean thinking about problems in different ways and trying to come up with ideas.
We want people who design public services in Scotland to use the Scottish Approach to Service Design.
We think it will help them to involve people who use public services in designing the services.
This will help us understand people’s lives and what they need. This means services are more likely to be the best they can be.
The Scottish Approach to Service Design talks about participation.
Participation means people taking part to share information and make decisions.
The Scottish Approach to Service Design can help people who design services to understand:
- how participation can help them focus on people
- how public services can help meet these needs
Often an important part of solving problems is organisations working together.
Contact
Email: design@gov.scot