People said it was important for all health and social care services to follow the same rules.
- Making sure everybody in the care system understands their responsibilities.
Being open and honest about the care and support we are delivering and receiving
Making sure everybody in the care system understands their responsibilities.
Staff should understand their roles and responsibilities. This will mean that health and social care services will be delivered well.
This will help people trust services and know what to expect from them.
Working to understand other departments and services would help staff understand different roles.
Being open about work and making sure it is easy to check
People said that organisations need to be open with each other. This means more communication and trust.
Organisations have different systems and ways to communicate. This means that organisations do not always know how to talk to each other.
Some people suggested setting up a single point for all information. Staff could use this to find local services to meet people’s needs.
People said it was important this was kept up to date and correct.
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