National Care Service - information sharing to improve care support: regional forums - easy read findings summary

In summer 2023, we held events across Scotland as part of our work to co-design the National Care Service (NCS). The events covered different themes. This easy-read report contains feedback on the Information sharing to improve care support theme.

This document is part of a collection

Next steps

What’s next for information sharing

What people told us will help us understand what the Care Record should do.

We will keep working with the people who use social care services.

Staff have concerns about lack of training and support. We will talk to them more.

People said they want to see care planning information in their Care Record. This would help them get better support. We will work with staff on how we can do this.

What is next for the National Care Service

The Scottish Government wants the National Care Service by 2026. We are now working to improve the social care system.

Events will help us to make the National Care System, its policies, and the National Care Service (Scotland) Bill better.

A Bill is a proposed law that needs to be passed by the Parliament before it could become a law. The Scottish Parliament will vote on the National Care Service (Scotland) Bill in January 2024.

Over the next 18 months we will continue designing the National Care Service.

We will involve people who have accessed social care support. We will also involve groups of people whose voices currently are not being heard.

We will keep improving the social care sector for the already existing staff and to make it a good profession to work for.

Getting involved

We want to hear from you to as we develop the new National Care Service. If you would like to share your experiences you can join our Lived Experience Expert Panel.

If you join the panel, you will be invited to take part in different things like:

  • surveys
  • interviews
  • discussions

For more information about the National Care Service, visit



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