National Care Service - information sharing to improve care support: regional forums - easy read findings summary

In summer 2023, we held events across Scotland as part of our work to co-design the National Care Service (NCS). The events covered different themes. This easy-read report contains feedback on the Information sharing to improve care support theme.

This document is part of a collection

Online session

The following points are what we learned from people in the online session.

The Care Record

People said the National Care Service and the Care Record needs to be social care focussed.

Some people said there should be more focus on supporting, enabling, and empowering people to live the life they want.


People said that what the Care Record is used for by staff and people accessing social care support should be clear.

People should know that their Care Record will not only have health information. It will also be about their lives and the things that are important to them.


People said that having more choice about how information is shared would help them to trust services.

Having information gives people more say about the support they get.


People said they needed to know what information is collected and who it is shared with.

People want the Care Record to make it easier for staff to share information across services.



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