Building standards: performance framework for verifiers - 1 April 2026

4. Key Performance Outcomes and Targets

The national verification performance framework is based on three core perspectives:

• Professional Competency and Operational Processes
• Quality Customer Experience
• Financial Integrity

Each core perspective is supplemented by three cross-cutting themes, comprising:

• Public Interest
• Continuous Improvement
• Partnership Working

Summary of Key Performance Outcomes (KPOs)

Professional Competency and Operational Processes

KPO1 Commit to ensuring first reports, building warrants and amendment to warrants are issued within target timescales

KPO3 Commit to investing fee income into the workforce to meet performance targets

Quality Customer Experience

KPO4 Understand and respond to the customer experience

Financial Integrity

KPO5 Maintain financial governance

KPO6 Commit to objectives outlined in the Building Standards Annual Report

Summary of National Performance Targets and Measures

KPO1 Targets

1.1 95% of first reports (for building warrants and amendments) issued within 20 days – all first reports (including building warrants and amendments issued without a first report).

1.2 90% of building warrants and amendments issued within 10 days from receipt of all satisfactory information – all building warrants and amendments (not including BWs and amendments issued without a first report).

KPO3 Measures

3.1 Workforce: Supply v demand levels (%)

3.2 Overall Performance: KPO Targets met (%)

KPO4 Targets

4.1 Minimum overall average satisfaction rating of 7.5 out of 10.

KPO5 Measures

5.1 Building standards verification fee income to cover indicative verification service costs (staff costs plus 30%).

5.2 Building standards verification fee income invested into verification services (%)

KPO6 Targets

6.1 Building Standards Annual Report published prominently online with version control (reviewed at least annually).

6.2 Building Standards Annual Report to include performance data in line with KPOs and associated targets (annually covering previous year e.g. 1 April 2025 – 31 March 2026).