Building standards: performance framework for verifiers - 1 April 2026

1. Introduction to the verifier

As part of the new performance framework, it has been agreed that all verifiers must produce a Building Standards Annual Report : Business Plan & Customer Charter on the agreed template. It should be placed on the local authority website and the link submitted to Scottish Government as part of reporting against KPO6. The following sections detail the minimum information and standard paragraphs that should be included throughout the report.

The information on each of the bullets listed below should also be included in the introduction section.

• Standard statement (see below for wording)
• Size of the local authority by population and geographical size
• Map of the area
• Description of the physical environment – mainly rural, urban, mixture of both and concentration of population in urban vs. rural areas
• The major employers and main employment sectors
• The full range of responsibilities the local authority building standards service delivers
• Organisational chart of the verifier (Chief Executive to Manager level, see example below)

Standard statement:

The report should contain the following paragraph in the introduction section:

The Building Standards Annual Report: Business Plan & Customer Charter is a strategic planning and management tool that provides information about the local authority building standards service, communicates the vision and strategy and sets out performance against strategic goals and national targets.

Building Standards verifiers in Scotland are required to utilise the report to manage, monitor, review and develop strategies for their business with a focus on the performance framework’s core perspectives and cross-cutting themes.

An example of an organisational chart of the verifier, from Chief Executive to Building Standards Manager level:

• Chief Executive
• Service Director
• Head of Planning, Head of Environment, Head of Infrastructure
• Building Standards Manager