Publication - Research and analysis
Devolved disability benefits: decision making – commissioned research report - annex A
Overall, there is evidence that the policy principles of decisions being person-centred and trust-based are being met, however, client experience tended to vary depending on their circumstances.
Footnotes
1 Social Security Scotland uses a ‘case canvas’ to manage and track the progress of individual applications and cases within its system. This canvas provides a visual representation of a case's journey, from initial application to final decision, including any necessary reviews or appeals. It helps case managers efficiently track the status of cases.
2 These online sources are approved for use, by Social Security Scotland.
3 These online sources are approved for use, by Social Security Scotland.
Contact
Email: Stefania.Pagani@gov.scot