Winter Heating Payment: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers
Service Level Agreement between The Secretary of State for Work and Pensions and Scottish Ministers in respect of Winter Heating Payment.
5. Revision to this Agreement
5.1 DWP agrees to inform Scottish Ministers as soon as reasonably practicable in advance of any potential changes that may impact on or require changes to the Services.
5.2 Each party would need to agree whether a revision to this Agreement is required. In accordance with Paragraph 3.2 above.
5.3 Any mutually agreed minor changes or amendments to this Agreement will be dealt with through normal means of communications, by the single point of contacts
(SPoCs). SPoCs for each party are as follows:
SG SPoC: [Redacted]
DWP SPoC: [Redacted]
5.4 Where more significant change is required, the SPoCs will apply the appropriate Business as Usual (BAU) change control processes. Where the change is agreed it will be incorporated into this Agreement as an amendment following any review.
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