Winter Heating Payment: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers
Service Level Agreement between The Secretary of State for Work and Pensions and Scottish Ministers in respect of Winter Heating Payment.
6.1 Each party to this Agreement will notify the other of any issues, concerns or complaints regarding any matter covered by this Agreement. Wherever possible, these difficulties will be resolved by the process of consultation set out in the 'SM/DWP Single MoU' as referenced in Section 4 (Derivation) of this Agreement. In the event of a formal escalation of an issue, the process for dispute resolution is outlined in Section 6 of the 'SM/DWP Single MoU'.
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