Winter Heating Payment: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers

Service Level Agreement between The Secretary of State for Work and Pensions and Scottish Ministers in respect of Winter Heating Payment.

Annex 9 - Glossary of Terms

The Glossary defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions have the meanings set out below.

Commencement Date of Winter Heating Payment: 31 January 2023, the date on which delivery of Winter Heating Payment Services commenced

DPA 2018: Data Protection Act 2018

DSA: Data Sharing Agreement

DWP: Department for Work and Pensions

FOI(A): Freedom of Information Act 2000

FOI(S)A: Freedom of Information (Scotland) Act 2002

GDPR: General Data Protection Regulations

MoU: Memorandum of Understanding

Resident in Scotland: Ordinarily resident in Scotland or either in the EEA or Switzerland with a genuine and sufficient link to Scotland.

Service Delivery Standards: The service delivery standards to be met by DWP for the delivery of the Services as set out at Para 8.

Services: Has the meaning set out in Para 2

SG: Scottish Government

SM/DWP Single MoU: Memorandum of Understanding between Scottish Ministers and the Department for Work and Pensions dated January 2019 as amended.

SLA: Service Level Agreement

SM: Scottish Ministers

SSSA: Scottish Social Security Agency

[Redacted]: [Redacted]

SPoC: Single Point of Contact

[Redacted]: [Redacted]



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