Publication - Research and analysis

Social Security Scotland – Insights Research Findings to December 2019

Published: 24 Mar 2020

Social Security Scotland insights research findings for the period September 2018 to December 2019.

18 page PDF

653.0 kB

18 page PDF

653.0 kB

Contents
Social Security Scotland – Insights Research Findings to December 2019
3. Background

18 page PDF

653.0 kB

3. Background

An analytical team within Social Security Scotland are responsible for collecting, analysing and publishing management information, research and statistics that relate to the delivery and performance of Social Security Scotland. Within this, a programme of insights research has been established, to gather the experiences, needs and priorities of those who use and deliver social security in Scotland. This information, in turn, will be fed back into the organisation's processes, policy and practice, to facilitate continuous improvement. This work will be co-designed with people who have lived experience of social security, building on the work undertaken as part of the Social Security Experience Panels1and the development of the Social Security Charter2.

Further detail on the background of the insights research programme and future plans can be found here.


Contact

Email: gabija.povilaityte@socialsecurity.gov.scot