Publication - Research and analysis

Social Security Scotland – Insights Research Findings to December 2019

Published: 24 Mar 2020

Social Security Scotland insights research findings for the period September 2018 to December 2019.

18 page PDF

653.0 kB

18 page PDF

653.0 kB

Contents
Social Security Scotland – Insights Research Findings to December 2019
8. Annex A – Telephony experience survey content

18 page PDF

653.0 kB

8. Annex A – Telephony experience survey content

Thanks for staying on the line. You're about to hear 3 short questions about your call today.

Question one: How quickly did we answer your call today? Press a number from 1 to 5, where 1 is not quickly at all and 5 is very quickly.

Question 2: Did you get what you needed from this call? Press a number from 1 to 5, where 1 is not at all, and 5 is you got everything you needed.

Question 3: How would you rate our service today? Press a number from 1 to 5, where 1 is poor and 5 is excellent.

Thanks for taking part. We'll use your answers to improve our service.


Contact

Email: gabija.povilaityte@socialsecurity.gov.scot