Social Security Scotland: insights research findings to June 2019

Social Security Scotland client and staff insights research findings for the period September 2018 to June 2019.

1. Introduction

An insights research programme has been established in Social Security Scotland. To date, it has involved the collection of both routine monitoring and experience information. The results from this research programme will be used to continuously improve services.

This publication covers the period September 2018 to end June 2019, during which Carer’s Allowance Supplement and Best Start Grant benefits were live. 



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