Publication - Research and analysis

Social Security Scotland: insights research findings to June 2019

Published: 30 Oct 2019
Directorate:
Social Security Directorate
Part of:
Research
ISBN:
9781839603044

Social Security Scotland client and staff insights research findings for the period September 2018 to June 2019.

14 page PDF

410.0 kB

14 page PDF

410.0 kB

Contents
Social Security Scotland: insights research findings to June 2019
8. Annex A: Telephony experience survey content

14 page PDF

410.0 kB

8. Annex A: Telephony experience survey content

Thanks for staying on the line. You’re about to hear 3 short questions about your call today.  

Question 1: How quickly did we answer your call today? Press a number from 1 to 5, where 1 is not quickly at all and 5 is very quickly.

Question 2: Did you get what you needed from this call? Press a number from 1 to 5, where 1 is not at all, and 5 is you got everything you needed. 

Question 3: How would you rate our service today? Press a number from 1 to 5, where 1 is poor and 5 is excellent.

Thanks for taking part. We’ll use your answers to improve our service.


Contact

Email: cheryl.bailey@socialsecurity.gov.scot