Publication - Research and analysis

Social Security Scotland: insights research findings to June 2019

Published: 30 Oct 2019
Directorate:
Social Security Directorate
Part of:
Research
ISBN:
9781839603044

Social Security Scotland client and staff insights research findings for the period September 2018 to June 2019.

14 page PDF

410.0 kB

14 page PDF

410.0 kB

Contents
Social Security Scotland: insights research findings to June 2019
6. Summary

14 page PDF

410.0 kB

6. Summary

This report summarises insights research programme findings for the period September 2018 to June 2019. As the organisation grows, clients and staff will continue to have opportunities to feed their views back into the system. 

To date, findings reveal that the vast majority of clients who have left a rating or comment in relation to a telephone or application-based interaction with the organisation have been positive about the experience. 


Contact

Email: cheryl.bailey@socialsecurity.gov.scot