Social Security Experience Panels: Social Security Scotland staff

This report details the themes and findings from research into client expectations of staff members working for Scotland’s social security agency.

What's Next?

The Scottish Government will continue to work with the Experience Panels in the development of Scotland's new social security system. This will include further research on individual benefits in addition to cross-cutting work to assist in the development of Social Security Scotland.

This research will be used to inform Social Security Scotland recruitment, ensuring the agency is aware of client expectations for staff.


Email: James.Miller@gov.Scot

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