Social Security Experience Panels: Social Security Scotland staff

This report details the themes and findings from research into client expectations of staff members working for Scotland’s social security agency.


In July and August 2018, the Scottish Government carried out focus groups with Experience Panel members to understand their views on what Social Security Scotland staff should be like, how they should act and what they should know.This work was part of the Scottish Government's Social Security Experience Panel programme of research.

This report details the findings and key themes that emerged from this work.


Email: James.Miller@gov.Scot

Back to top