This research, along with wider research with citizens and Health Care professionals, will be used to inform the design of the new consultations service.
The survey has given the service design team a greater understanding of what citizens need from the future consultations service. It helps confirm the need to design a service that provides choice in how clients apply and communicate, reduces the need for unnecessary travel, is tailored to the individual and encourages support networks to be involved.
This survey also helps identify the design challenges to solve next, so Social Security Scotland can deliver a service that meets user's needs. There will be more research with Experience Panel members, to help create and test designs for the future service.
How to access background or source data
The data collected for this social research publication:
☐ Are available in more detail through Scottish Neighbourhood Statistics
☒ May be made available on request, subject to consideration of legal and ethical factors. Please contact email@example.com further information.
☐ Cannot be made available by Scottish Government for further analysis as Scottish Government is not the data controller.
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