Social Security Experience Panels - re-determinations and appeals, fraud and special measures for COVID-19: main report

Provides an overview of findings from research exploring panel members’ views on proposed changes (enhanced administration powers) to aspects of Social Security Scotland’s systems and processes regarding re-determinations, appeals, fraud, and special measures for late re-determinations, appeals and applications.

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Footnotes

1. A further topic was explored with research participants during this fieldwork: their views on the eligibility criteria and assessments for Adult Disability Payment (ADP). The findings on this topic will be published later this year as part of a separate consultation.

2. Social Security Scotland's Client Panels were also invited to take part in a survey to give their views on late applications.

3. 27 Experience Panels members and 3 carers of panel members were part of the focus groups.

4. This aligns with previous research, which highlighted that people would find being investigated for fraud very distressing, regardless of the outcome. For further detail see Scottish Government (2020), Social Security Experience Panels: Fraud investigation notifications

5. One year was the maximum prescribed period for late requests for re-determinations and appeals before the Coronavirus (Scotland) Act 2020.

6. Findings presented on this section are based on the survey responses from Client Panels members.

7. Caring for: an adult or adults with long-term health physical/mental ill-health/a disability, a child or children with long-term physical/mental ill-health/a disability or for an adult or adults who needs support due to old age.

8. Caring for: an adult or adults with long-term health physical/mental ill-health/a disability, a child or children with long-term physical/mental ill-health/a disability or for an adult or adults who needs support due to old age.

9. No focus groups were conducted on the topic of alternatives to prosecution for low-level fraud.

Contact

Email: socialresearch@gov.scot

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