Social Security Experience Panels: designing the benefits case transfer process

Panels' views expressed in interviews and a survey on benefits case transfer process from UK Government Department for Work and Pensions (DWP) to Social Security Scotland.

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What's Next?

The panel members' views on notifying clients of the case transfer process will form the basis of the client contact strategy and designing the contact materials.

The feedback from Experience Panel members on what data and documentation should be transferred from DWP as part of clients' case transfer will be included in data workshop discussions which are ongoing with DWP.

The Scottish Government will continue to work with the Experience Panels in the development of Scotland's new social security system. This will include further research on individual benefits in addition to work to assist in the development of Social Security Scotland.



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