Social Security Experience Panels: annual report 2021

Fourth annual report from the Social Security Experience Panels programme, covering the key activities and outputs from 2021.

This document is part of a collection

Plans for 2022

This section will look at our plans for 2022.

This year, we will continue our programme of work with panel members. We will continue work on specific benefits. In early 2022, this will include work on Low Income Winter Heating Assistance, the replacement for Cold Weather Payment and Scottish Carers Assistance, the replacement for Carers Allowance.

We will continue to cover a range of topics to do with how social security works across all benefits, as well as more specific user testing on Adult Disability Payment, Short Term Assistance and the case transfer process. We will also work with our partner researchers in Social Security Scotland, working jointly on research when this is appropriate.



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