Social Security Experience Panels: Accessible Vehicles and Equipment Scheme

This report covers responses by Experience Panels members to a survey to inform the future development of Social Security Scotland’s Accessible Vehicles and Equipment (AVE) scheme.

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Experience of the AVE scheme

We asked those respondents who had experience of using the AVE scheme, delivered by Motability, how they rate the service provided. Almost nine in ten (89 per cent) described their experience as “very good” or “good” (Table 3).

Table 3: Experience of the AVE scheme
% respondents (n=277)
Very good 69%
Good 20%
Neither good nor bad 5%
Bad 3%
Very bad 3%

Contact

Email: socialsecurityexperience@gov.scot

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