Scottish Social Attitudes Survey 2021/22: public views of telephone and video appointments in general practice

Findings from the Scottish Social Attitudes Survey (2021/22) of public views towards face-to-face and remote appointments in General Practices. The key themes of the research are to understand comfort, ease, influences on, and impacts of remote appointments on public attitudes.

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1. This figure has been designed using resources from

2. See Scottish Index of Multiple Deprivation 2020 - ( for further details.

3. Health inequalities are defined as 'unjust and avoidable differences in people's health across the population and between specific population groups'. A digital inequality can be defined as "differential access to healthcare depending on digital access, digital literacy or both".

4. ScotCen cross examined particular demographics, such as Satisfaction with the NHS, taken from the core module. Not all demographics from the core module were cross examined with the data from this module.

5. For more information on ScotCen please see: NatCen Social Research (

6. Figure 18 has been designed using resources from



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