Publication - Statistics

Scottish Inpatient Patient Experience Survey 2014 Volume 1: National Results

Published: 26 August 2014
Topic: Health and social care
ISBN: 9781784127879

Results from the fourth Scottish Inpatient Patient Experience Survey.

Annex B - Percentage Positive Results 2010 - 2014

Question no. in 2014	Question text	2010	2011	2012	2014
3	In A&E, were you kept informed about how long you would have to wait to be seen by a nurse or doctor?	-	-	-	44
4*	In A&E, how did you feel about the length of time you waited to be seen by a nurse or doctor?	-	-	-	83
5*	In A&E, once you had been seen by a nurse or doctor were you kept informed about what was happening?	-	-	-	60
6	In A&E, did a nurse or doctor discuss your condition with you in a way you could understand?	-	-	-	67
7*	Were you given enough privacy when being examined or treated in A&E?	-	-	-	97
8*	When you were in A&E, did you feel safe?	-	-	-	87
9	Overall, how would you rate the care and treatment you received during your time in A&E?	83	82	83	87
10	How did you feel about the length of time you waited to be admitted to hospital after you were referred?	89	89	88	88
11	Did the information you were given before attending hospital help you understand what would happen?	95	96	96	96
12	From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward?	87	87	87	86
13	Overall, how would you rate your admission to hospital? (i.e. the period after you arrived at hospital until you got to a bed on the ward)	81	80	80	83
14a	The main ward or room I stayed in was clean	90	92	93	95
14b	The bathrooms and toilets were clean	84	86	88	91
14c	I was not bothered by noise at night from other patients	-	-	-	54
14d	I was not bothered by noise at night from hospital staff	-	-	-	69
14e	I was happy with the food/meals I received	-	-	-	68
14f	I was happy with the drinks I received	-	-	-	84
14g	When I called I received assistance within a reasonable time	-	87	87	88
14h	There weren't times when I felt bothered or threatened by other patients or visitors	80	83	82	84
15	Did you know which nurse was in charge of the ward?	-	-	-	42
16*	Were hand-wash gels available for patients and visitors to use?	-	-	-	95
18*	During your stay, were you happy with the visiting hours?	-	-	-	95
19*	Did you feel you were able to spend enough time with the people that matter to you (e.g. family and friends)?	-	-	-	81
20	Overall, how would you rate the hospital and ward environment?	79	79	80	88
21a	I was able to get adequate pain relief when I needed it	91	91	91	91
21b	I had enough privacy when being examined or treated	94	95	95	94
21c	I had enough privacy when my condition and treatment was discussed	85	85	85	87
21d	I got enough help with washing and dressing when I needed it	81	82	82	87
21e	I got enough help with eating and drinking when I needed it	68	68	69	85
21f	I got enough help with going to the bathroom or toilet when I needed it	-	80	81	87
21g*	I was kept as physically comfortable as I could expect to be	-	-	-	92
22	Were you involved as much as you wanted to be in decisions about your care and treatment?	-	-	-	59
23*	Were the people that matter to you (e.g. family & friends) involved in decisions about your care and treatment as much as you wanted?	-	-	-	37
24*	Did you feel that staff took adequate care when carrying out physical procedures? (e.g. injections or blood tests; inserting, checking or removing drips or catheters; moving you)?	-	-	-	80
29*	Did a member of staff discuss any of these events with you?	-	-	-	21
30*	Were you satisfied with how these events were dealt with?	-	-	-	25
33	In your opinion, was moving you between wards managed well?	-	-	-	71
34	Overall, how would you rate your care and treatment during your stay in hospital?	84	85	85	89
36*	Beforehand, did a member of staff explain the risks and benefits of the operation or procedure in a way you could understand?	-	-	-	80
37	Beforehand, did a member of staff explain what would be done during the operation or procedure?	-	-	-	76
38	Beforehand, were you told how you could expect to feel after you had the operation or procedure?	-	-	-	61
39*	Beforehand, did a member of staff answer your questions about the operation or procedure in a way you could understand?	-	-	-	75
40	After the operation or procedure, did a member of staff explain how it had gone in a way you could understand?	-	-	-	71
41a	Doctors knew enough about my condition and treatment	87	88	87	90
41b	Doctors discussed my condition and treatment with me in a way I could understand	87	88	88	90
41c	Doctors didn't talk in front of me as if I was not there	-	79	80	80
41d	Doctors listened to me if I had any questions or concerns	86	88	88	90
41e	As far as I was aware doctors washed/cleaned their hands at appropriate times	85	87	88	91
41f*	I had confidence and trust in the doctors treating me	-	-	-	91
42a	Nurses knew enough about my condition and treatment	82	81	81	87
42b	Nurses discussed my condition and treatment with me in a way I could understand	80	80	80	84
42c	Nurses didn't talk in front of me as if I was not there	-	81	81	83
42d	Nurses listened to me if I had any questions or concerns	85	87	87	90
42e	As far as I was aware nurses washed/cleaned their hands at appropriate times	88	90	90	93
42f*	I had confidence and trust in the nurses treating me	-	-	-	91
43*	Did you know which nurse was in charge of your care?	-	-	-	47
44*	In your opinion, were there enough nurses on duty to care for you in hospital?	-	-	-	64
45	Did you think that the staff worked well together in organising your care?	-	-	-	73
46*	Did you feel that staff took account of the things that matter to you?	-	-	-	64
47*	Did you feel that you got enough emotional support from staff during your stay?	-	-	-	67
48*	Did you feel that staff treated you with compassion and understanding during your stay?	-	-	-	74
49	Overall, how would you rate all the staff you came into contact with?	87	87	87	91
53*	How did you feel about the length of time you were in hospital?	-	-	-	88
54*	Were you confident you could look after yourself when you left hospital?	-	-	-	85
55	Before leaving hospital, were you confident that any help you needed had been arranged for you?	-	-	-	71
56*	If your condition meant you were eligible for hospital transport to take you home, were you happy with how this was arranged?	-	-	-	82
57a*	I was involved in decisions about leaving hospital	-	-	-	76
57b	My family or home situation was taken into account when planning for me leaving hospital	-	83	83	83
57c	I knew who to contact if I had any questions after leaving hospital	81	80	80	80
57d	I was told about any danger signs to watch for when I left hospital	73	72	72	72
59a	I didn't have to wait too long to get my medicines	-	-	73	71
59b	I understood what my medicines were for	94	94	95	95
59c	I understood how and when to take my medicines	96	96	97	97
59d	I understood the possible side effects of my medicines	80	80	80	81
60	Overall, how would you rate the arrangements made for your leaving hospital?	73	75	75	79
62	Did you have to stay in hospital longer than expected to wait for your care or support services to be organised?	-	-	88	86
63	Did you feel that you got the care and support services that were right for you?	-	-	89	90
64	Overall, how would you rate the care or support services you got after leaving hospital?	-	-	82	83
65*	Did you see, or were you given, any information explaining how to provide feedback or complain to the hospital about the care you received?	-	-	-	36

Notes:

* New question to the 2014 questionnaire

Statistically significant changes are marked in bold.

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Email: Sophie David

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Information

Annex B - Percentage Positive Results 2010 - 2014

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