14. Patient Experience Indicators
Scotland Performs Healthcare Experience Indicator
14.1 The Healthcare Experience Indicator has been developed to measure the reported experience of people using the NHS. It is one of the 50 National Indicators in the National Performance Framework, which sets out the Government's outcomes based approach. Progress is reported on the Scotland Performs website: http://www.scotland.gov.uk/About/scotPerforms
14.2 The indicator is based on the results of the inpatient survey. It is calculated by giving numerical scores to people's answers to selected questions. Information on how the indicator is calculated is available in the technical report.
14.3 The 2014 value of the Healthcare Experience Indicator is 81.7 which is a statistically significant increase of 3.0 compared to 2012, and the highest level the indicator has reached. Results by NHS Board are presented in Table 16 below.
|NHS Board||2010||2011||2012||2014||Change 2012-14|
|NHS Ayrshire & Arran||79.2||79.3||80.0||81.9||1.9|
|NHS Dumfries & Galloway||79.0||79.3||79.8||81.5||1.7|
|NHS Forth Valley||74.2||74.5||75.3||82.2||6.8|
|NHS Greater Glasgow and Clyde||77.0||76.5||76.6||80||3.4|
|NHS Western Isles||84.9||86.0||85.9||91||5|
|NHS National Waiting Times Centre||91.1||91.9||91.6||93.5||2|
Quality Outcome Indicator
14.4 Twelve national Quality Outcome Indicators show progress towards the ambitions of the Quality Strategy. One of these indicators is Healthcare Experience. This indicator combines the Scotland Performs Healthcare Experience Indicator described above, with data relating to GP services from the Health and Care Experience Survey.
14.5 Further information on how the indicator is calculated is available in the technical report.
14.6 The latest value of the Healthcare Experience Quality Outcome Indicator is based on the 2014 Inpatient Survey (the subject of this and the 2013/14 Health and Care Experience Survey.
14.7 The latest value of the indicator is 80.3 which is a statistically significant increase of 0.9 compared to 2012.
14.8 This increase is down to the improvement in scores for the inpatient component of the indicator. Results for GP services are actually lower than in the previous version of the indicator, however, this has been outweighed by the increase in positive responses for the inpatient results. Results by NHS Board are presented in Table 17.
|NHS Board||2011||2012||2014||Change 2012-14|
|NHS Ayrshire & Arran||80.5||79.6||79.8||0.3|
|NHS Dumfries & Galloway||81.9||81.7||82.1||0.4|
|NHS Forth Valley||78.1||77.6||80.6||3.1|
|NHS Greater Glasgow and Clyde||80.0||79.2||80.4||1.2|
|NHS Western Isles||86.2||85.5||87.5||2|
|NHS National Waiting Times Centre||91.9||91.6||93.5||2|
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