Scottish Inpatient Patient Experience Survey 2012 Volume 1: National results

The Better Together Scottish Patient Experience Inpatient Survey is a postal survey, first conducted in early 2010, with the aim of establishing the experience of a sample of people aged 16 years and over who had a recent overnight hospital stay. The survey covers six specific areas of inpatient experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; arrangements for leaving hospital; and care and support services after leaving hospital.

This document is part of a collection


Overall experience

8.1 Patients were asked how much they agreed or disagreed with eight statements about their overall experience of their stay in hospital. The results for these questions are shown in Table 8.

8.2 The percentage of patients answering positively ranged from 60 per cent (My religious and spiritual needs were respected) to 93 per cent (I was treated with care).

8.3 There was only one statistically significant change in the results from 2011. The percentage of patients who were confident that they could look after themselves when they left hospital saw a further reduction by one percentage point to 85 per cent; it had dropped by two percentage points in 2011.

Table 8 Summary results of questions asked about the overall experience of the hospital stay

Statement or question 2012 Change from 2011 In Positive %
Total Base (unweighted) Negative % Neither positive nor negative % Positive %
I was treated with respect. 28,178 3 5 92 0  
I was treated with care. 28,105 3 4 93 +1  
I got the best treatment for my condition. 28,051 4 8 88 +1  
I trusted the people looking after me. 28,099 3 5 91 0  
I understood what was happening to me. 28,007 5 6 90 0  
I was as physically comfortable as I could expect to be. 28,107 5 4 91 0  
My religious and spiritual needs were respected. 26,377 3 38 60 - 1  
I was confident I could look after myself when I left hospital. 27,947 7 8 85 - 1 significantly worse

Religious and spiritual needs

8.4 The percentage of patients who disagreed or strongly disagreed that their religious and spiritual needs had been respected was very low (3 per cent). There was however a high percentage of patients answering neither agree nor disagree (38 per cent). A possible explanation for this is that many patients do not feel the question is relevant to them as they do not have religious or spiritual needs and so they answer neither agree nor disagree.


Email: Gregor Boyd

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