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Scottish Inpatient Patient Experience Survey 2012 Volume 1: National results

The Better Together Scottish Patient Experience Inpatient Survey is a postal survey, first conducted in early 2010, with the aim of establishing the experience of a sample of people aged 16 years and over who had a recent overnight hospital stay. The survey covers six specific areas of inpatient experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; arrangements for leaving hospital; and care and support services after leaving hospital.

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ANNEX C - STATEMENT OF TABLE EXPLANATIONS

The table below shows which answers were classed as positive and negative for each question.

* This is a new question.

Question number

Original Question Text

Positive %

Neither positive nor negative %

Negative %

3

In A&E I was told how long I would have to wait

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

4

In A&E I was told what was happening in a way I could understand

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

5

Overall, how would you rate the care and treatment you received during your time in A&E?

Excellent, good

Fair

Poor, very poor

6

If your hospital visit was planned in advance how did you feel about the length of time you waited to be admitted to hospital after being referred?

It was reasonable

-

It was too long, it was too short

7

Did the information you were given before attending hospital help you understand what would happen?

Yes, a lot, yes, a little

 

No, not at all I wasn't given any information

9

From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward?

It was reasonable, I did not have to wait

-

It was too long

10

Overall, how would you rate your admission to hospital?

Excellent, good

Fair

Poor, Very Poor

11a

The main ward or room I stayed in was clean

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

11b

The bathrooms and toilets were clean

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

11c

I was bothered by noise at night

Disagree, Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

11d

I was bothered by noise during the day

Disagree, Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

11e

I was happy with the food and drink that I received

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

11f

When I called I received assistance within a reasonable time

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

11g

There were times when I felt bothered or threatened by other patients or visitors

Disagree, Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

11h

I knew who was in charge of the ward

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

13

Overall, how would you rate the hospital environment

Excellent, good

Fair

Poor, very poor

14a

I was able to get adequate pain relief when I needed it

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

14b

I had privacy when being examined or treated

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

14c

I had privacy when my condition and treatment was discussed

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

14d

I got help with washing and dressing when I needed it

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

14e

I got help with eating and drinking when I needed it

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

14f

I got help with going to the bathroom or toilet when I needed it.

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

14g

Before moving wards, a member of staff explained what would happen

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

14h

Moving wards was well managed

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

15

How did you feel about being involved in decisions about your care and treatment

I was involved as much as I wanted to be

 

I was involved more than I wanted to be, I was not involved enough

17

Overall how would you rate your care and treatment during your stay in hospital

Excellent, Good

Fair

Poor, Very Poor

18a

Doctors introduced themselves to me.

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

18b

There was enough time to talk to the doctors

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

18c

Doctors knew enough about my condition and treatment

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

18d

Doctors explained the risks and benefits of any treatment in a way I could understand

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

18e

Doctors talked in a way that helped me understand my condition and treatment

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

18f

Doctors gave me clear explanations about my operations and procedures (e.g. what would happen, how I could expect to feel)

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

18g

Doctors told me how my operation or procedure had gone in a way I could understand

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

18h

Doctors talked in front of me as if I was not there.

Disagree, Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

18i

Doctors listened to me if I had any questions or concerns

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

18j

As far as I was aware doctors washed/ cleaned their hands at appropriate times

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

19a

Nurses introduced themselves to me.

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

19b

There was enough time to talk to the nurses

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

19c

Nurses knew enough about my condition and treatment

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

19d

Nurses talked in a way that helped me understand my condition and treatment

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

19e

Nurses gave me clear explanations about my operations and procedures (e.g. what would happen, how I could expect to feel)

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

19f

Nurses talked in front of me as if I was not there.

Disagree, Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

19g

Nurses listened to me if I had any concerns

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

19h

As far as I was aware nurses washed/ cleaned their hands at appropriate times

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

20

How much do you agree or disagree that staff worked well together in organising your care?

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

21

Overall, how would you rate all the staff who you came into contact with?

Excellent, Good

Fair

Poor, Very Poor

22a

My family or home situation was taken into account when planning for me leaving hospital.

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

22b

I was happy with how long I had to wait around when I was told I could go home

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

22c

I was given help with arranging transport

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

22d

I understood who to contact if I had any questions after leaving hospital

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

22e

I was told about any danger signals to watch for when I got home

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

22f

I was given advice on how to look after myself.

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

22g

I was confident that any help I needed had been arranged for when I left hospital.

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

23b

I didn't have to wait too long to get my medicines*

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

23c

I understood what my medicines were for

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

23d

I understood how and when to take my medicines

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

23e

I understood the possible side effects and what to do if I had any concerns

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

24

Overall, how would you rate the arrangements made for you leaving hospital?

Excellent, good

Fair

Poor, Very poor

26

Did you have to stay in hospital for longer than expected to wait for your care or support services to be organised?*

No

-

Yes

27

Did you feel that you got the care or support services that were right for you?*

Yes

-

No

28

Overall, how would you rate the care or support services you got after leaving hospital?*

Excellent, good

Fair

Poor, Very poor

29a

I was treated with respect

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

29b

I was treated with care

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

29c

I got the best treatment for my condition

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

29d

I trusted the people looking after me

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

29e

I understood what was happening to me

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

29f

I was as physically comfortable as I could expect to be

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

29g

My religious and spiritual needs were respected

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

29h

I was confident I could look after myself when I left hospital

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

* This is a new question.

Contact

Email: Gregor Boyd

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