11 PATIENT EXPERIENCE INDICATORS
Scotland Performs Healthcare Experience Indicator
11.1 The Healthcare Experience Indicator has been developed to measure the reported experience of people using the NHS. It is one of the 50 National Indicators in the National Performance Framework, which sets out the Government's outcomes based approach. Progress is reported in Scotland Performs: http://www.scotland.gov.uk/About/scotPerforms
11.2 The indicator is based on the results of the inpatient survey. It is calculated by giving numerical scores to people's answers to selected questions. Information on how the indicator is calculated is available in chapter 8 of the technical report.
11.3 The 2012 value of the Healthcare Experience Indicator is 78.7 which is a statistically significant increase of 0.6 compared to 2011. Results by NHS Board are presented in Table 14 below.
|NHS Board||2010||2011||2012||Change 2011-12|
|NHS Ayrshire & Arran||79.2||79.3||80.0||0.7|
|NHS Dumfries & Galloway||79.0||79.3||79.8||0.5|
|NHS Forth Valley||74.2||74.5||75.3||0.8|
|NHS Greater Glasgow and Clyde||77.0||76.5||76.6||0.1|
|NHS Western Isles||84.9||86.0||85.9||-0.1|
|NHS National Waiting Times Centre||91.1||91.9||91.6||-0.3|
Quality Outcome Indicator
11.4 Twelve national Quality Outcome Indicators show progress towards the ambitions of the Quality Strategy. One of these indicators is Healthcare Experience. This indicator combines the Scotland Performs Healthcare Experience Indicator described above, with data from the Patient Experience Survey of GP and other local NHS services.
11.5 Further information on how the indicator is calculated is available in chapter 8 of the technical report.
11.6 The latest value of the Healthcare Experience Quality Outcome Indicator is based on the 2012 Inpatient Survey and the 2011/12 Patient Experience Survey of GP and other local NHS services12.
11.7 The latest value of the indicator is 79.5 which is a statistically significant decrease of 0.7 compared to 2011. The main reason for this decrease is that patients were less positive about accessing GP practice services in 2011/12 compared to 2009/10. Results by NHS Board are presented in Table 15 below:
|NHS Board||2011||2012||Change 2011-12|
|NHS Ayrshire & Arran||80.5||79.6||-0.9|
|NHS Dumfries & Galloway||81.9||81.7||-0.2|
|NHS Forth Valley||78.1||77.6||-0.5|
|NHS Greater Glasgow and Clyde||80.0||79.2||-0.8|
|NHS Western Isles||86.2||85.5||-0.7|
|NHS National Waiting Times Centre||91.9||91.6||-0.3|
Email: Gregor Boyd
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