Scottish Health and Care Experience Survey 2015/16 - Technical Report

Scottish Health and Care Experience Survey 2015/16. This is a postal survey which was sent to a random sample of patients who were registered with a GP in Scotland in October 2015. This report contains details of the survey design and development.

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1 Introduction and Background


1.1 This report provides information on the technical aspects of the 2015/16 Scottish Health and Care Experience Survey, including development, implementation, analysis and reporting.

1.2 The Health and Care Experience survey is one of a suite of national surveys which are part of the Scottish Care Experience Survey Programme. The surveys aim to provide local and national information on the quality of health and care services from the perspective of those using them. They allow local health and care providers to compare with other areas of Scotland and to track progress in improving the experiences of people using their services.

1.3 Information about the other national care experience surveys is available at:

1.4 The survey programme supports the three quality ambitions of the 2020 Vision [1] - Safe, Effective, Person-centred - by providing a basis for the measurement of quality as experienced by service users across Scotland. In particular the surveys support the person-centred quality ambition which is focused on putting people at the centre of care, ensuring that care is responsive to individual personal preferences, needs and values and assuring that individual values guide all care decisions.

1.5 The survey asked about experiences of accessing and using GP and Out of Hours services, as well as outcomes from NHS treatments. In addition, there are a series of questions to ask about respondents' experiences of social care services and the experiences of carers.

1.6 National results as well as individual reports for NHS Boards, Health and Social Care Partnerships and GP practices were published on 17 May 2016.


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