Publication - Report

Scottish Cancer Patient Experience Survey 2015/16: Analysis of Free-text Comments

Published: 4 Oct 2016
Directorate:
Population Health Directorate
Part of:
Health and social care
ISBN:
9781786524843

Analysis of free-text comments provided by patients as part of Scotland’s first Cancer Patient Experience Survey.

61 page PDF

2.6 MB

61 page PDF

2.6 MB

Contents
Scottish Cancer Patient Experience Survey 2015/16: Analysis of Free-text Comments
Appendix C Overview of Comments

61 page PDF

2.6 MB

Appendix C Overview of Comments

A chi-square test indicated a significant difference in the proportion of positive to negative responses across the seven comment boxes ( 2(6)=200.6, p<0.001). Analysis of the adjusted standardised residuals showed that by far the largest negative residual was in Comment Box 1 suggesting respondents were proportionately less happy with the lead up to diagnosis (61% negative); and the largest positive residual was in Comment Box 3 suggesting respondents were proportionately more happy with the support they received (including from a clinical nurse specialist) (68% positive).

Top level category by comment box

Comment Box Positive Negative Factual/neutral Irrelevant/ miscellaneous Both positive and negative
1 369 571 597 22 114
2 338 260 242 12 39
3 499 232 76 8 83
4 478 293 88 144 117
5 292 153 46 143 44
6 197 105 65 211 48
7 355 355 94 45 226
Total 2,528 1,969 1,208 585 671

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