1 Although the savings delivered through online transactions vary according to the nature of the transaction, it is worth noting that one report has estimated the average cost of an online transaction as being £0.08, as opposed to £10.53 for a face-to-face transaction, £3.39 for a telephone transaction and £12.10 for a postal transaction. See McNish J, Customer Contact Profiling Report- ESD Toolkit, Aston Campbell Associates 2008, www.esd.org.uk/esdtoolkit/Documents.ashx?doc=61149&agency , cited in The Champion for Digital Inclusion, The Economic Case for Digital Inclusion, October 2009, http://raceonline2012.org/sites/default/files/resources/pwc_report.pdf , p46
2 The final report of the Civil Justice Advisory Group, 18 January 2011, pp35-38, http://www.consumerfocus.org.uk/scotland/policy-research/legal/civil-justice-advisory-group
3 Monthly reports of the Scottish Government's expenditure can be found here: http://www.scotland.gov.uk/About/Directorates/expenditure/reports .
6 Department of Business, Innovation and Skills (2010), "Britain's Superfast Broadband Future": http://www.bis.gov.uk/policies/business-sectors/telecommunications/broadband
7 Technology Strategy Board (2010), "Digital
8 The Scottish Digital Media Industry Advisory Group, (2009), "Digital Inspiration": http://www.digitalinspiration.org.uk/content/default.asp
10 Scottish Government (2011), "Research on Broadband and Businesses in Scotland": http://www.scotland.gov.uk/Publications/2011/02/23091236
11 Boston Consulting Group (2010), "The Connected Kingdom": http://www.connectedkingdom.co.uk/the-report/
13 Enterprise Nation (2007), "Home Business Report": http://www.scribd.com/doc/43354992/Home-Business-Report-2007?in_collection=2728400
15 All statistics in this paragraph relate to
2009, and come from Ofcom's Communications Market Report for
Scotland, published on 19 August 2010
( http://stakeholders.ofcom.org.uk/market-data-research/market-data/communications-market-reports/cmr10/scotland/ ). See in particular Section 4.1.2 (pp 96-98) and Figure 5.12 9p 117)
16 Ofcom's Communications Market Report for Scotland, section 4.13 (pp 99-102)
UK Adults' Media
Literacy, published by Ofcom on 17 May 2010, Figure 12, p 21.
18 "Use of the Internet by Disabled People", Consumer Expert Group report, p14, Figure 1. Report can be found at http://raceonline2012.org/research/156
19 In addition to the Ofcom and Glasgow City Council reports cited below, a number of useful reports are collected here: http://raceonline2012.org/research/156 .
20 See for example UK Adults' Media Literacy, published by Ofcom on 17 May 2010, Figure 11, p 20. http://stakeholders.ofcom.org.uk/market-data-research/media-literacy/medlitpub/medlitpubrss/adultmedialitreport/ . These findings are largely substantiated in Glasgow City Council's Spring 2009 Household Survey, Figure 22, p 40 ( http://www.glasgow.gov.uk/gcccorpsite/templates/homepages/channel_home_a.aspx?NRMODE=Published&NRORIGINALURL=%2Fen%2FYourCouncil%2FCustomerInvolvement%2FCorporate%2FGlasgowHouseholdSurvey%2F&NRNODEGUID=%7B0A455F51-0948-413C-BD85-B0EE4A3003CD%7D&NRCACHEHINT=Guest) .
21 Ofcom, Communications Market Report for Scotland 2010, pp98-99, Figure 4.5
22 For more detailed information, go to http://www.ageuk.org.uk/work-and-learning/technology-and-internet/donate-a-pc/
23 Source: Scottish Library Information Council ( http://www.slainte.org.uk/index.htm ). Figure refers to percentage of the Scottish population who have visited a library in Scotland in the last 12 months (not including paid work or academic study)
24 Source: Scottish Household Survey 2008
25 Source: Scottish Household Survey 2008
26 Source: Scottish Library Information Council ( http://www.slainte.org.uk/index.htm )
27 In the Response to the Literature Working Group Report the Scottish Government announced that it would further consider the need for a wider review as to how the funding to SLIC can be best used to support the needs of the library sector: http://www.scotland.gov.uk/Publications/2011/02/07094111/0
31 Scottish Government (2007), "Next Generation Broadband in Scotland": http://www.scotland.gov.uk/Publications/2007/01/09153006/0
32 Ofcom (2010), " UK Broadband Speeds": http://stakeholders.ofcom.org.uk/market-data-research/telecoms-research/broadband-speeds/broadband-speeds-2010/
33 Department of Business, Innovation and Skills (2009), Digital Britain Impact Assessment Report, p38.
37 Department for Communities and Local Government
(2010), "An assessment and practical guidance on Next Generation
Access ( NGA) risk in the
38 Reform Scotland (2010) "Digital Power": http://www.reformscotland.com/index.php/publication/view_details/847/
39 Broadband Stakeholder Group (2008), "The costs
of deploying fibre-based next-generation broadband infrastructure":
41 Ofcom (2010), "Mobile Broadband Research Summary":, http://stakeholders.ofcom.org.uk/binaries/research/consumer-experience/tce-10/mobile-broadband.pdf
42 Morgan Stanley (2009), "The Mobile Internet Report": http://www.morganstanley.com/institutional/techresearch/mobile_internet_report122009.html
43 Ofcom (2010), "Communications Market Report: Scotland": http://stakeholders.ofcom.org.uk/market-data-research/market-data/communications-market-reports/cmr10/scotland/
44 Reform Scotland (2010), "Digital Power": http://www.reformscotland.com/index.php/publication/view_details/847/
45 The Royal Society of Edinburgh, (2010) "Digital Scotland": http://www.royalsoced.org.uk/enquiries/Digital_Scotland/index.htm
46 Scottish Government (2011), "Pathfinder Evaluation Study - Final Report": http://www.scotland.gov.uk/Publications/2011/02/23091038
47 Ofcom (2010):"Review of the wholesale local access market - Statement": http://stakeholders.ofcom.org.uk/consultations/wla/statement
48 Scottish Government (2010), "Scottish Planning Policy" http://www.scotland.gov.uk/Resource/Doc/300760/0093908.pdf
49 Department of Business, Innovation and Skills
(2010) "Publicly Available Specification ( PAS 2016) Publicly
Available Specification ( PAS 2016)":
50 Department for Communities and Local Government
(2008), "Data Ducting Infrastructure for New Homes: Guidance Note"