Publication - Advice and guidance
School transport guidance 2021
This guidance was updated in 2025.
Complaints
82. A complaints system which is transparent, accessible, and easy-to-use is essential and can assist both parents and authorities in getting the best out of school travel. It is for local authorities themselves to determine how best to deal with complaints, but in all cases procedures should be user-friendly.
Contact
Email: annabella.balloch@gov.scot