Publication - Advice and guidance

School transport guidance 2021

Published: 2 Sep 2021
From:
Cabinet Secretary for Education and Skills
Directorate:
Learning Directorate
Part of:
Education, Transport
ISBN:
9781802012996

This document updates the guidance to local authorities about the provision of school transport and replaces the School Transport Guidance Circular issued in 2003 (Circular No 7/2003 ).

School transport guidance 2021
Complaints

Complaints

82. A complaints system which is transparent, accessible, and easy-to-use is essential and can assist both parents and authorities in getting the best out of school travel. It is for local authorities themselves to determine how best to deal with complaints, but in all cases procedures should be user-friendly.


Contact

Email: annabella.balloch@gov.scot