Procurement - technology peripherals and infrastructure framework: lot 2 - buyer's guide

Warranty

All products shall be fit for purpose and shall include as a minimum a 12-month warranty from the date of delivery. Where the manufacturer’s warranty exceeds 12 months, this will be provided as standard.

Returns

Under this framework there are part restrictions on the return of goods. Boxes of goods should not be opened until the customer is entirely content with the order. The contractor(s) should be notified within five working days of any Items ordered/delivered in error and must be returned in a state fit for resale. Items ordered in error may be subject to a restocking fee, which must not exceed 5% of the unit cost, and/or collection cost depending on the weight and/or dimensions of the product.