Information

Patient Experience survey of GP and local nhs services 2011/12 Volume 1: Technical Report

Scottish Patient Experience Survey of GP and Local NHS Services 2011/12. This is a postal survey which was sent to a random sample of patients who were registered with a GP in Scotland in October 2011. This report contains details the survey design and development.

This document is part of a collection


Annex A: Percent positive and negative results

The table below shows which answers were classed as positive, and which were classed as negative. The "Percent Positive Text" column shows how each question was rewritten for the GP surgery report.

Answers such as "neither agree nor disagree" and "fair" were treated as neutral. Other answers such as "can't remember / don't know" and "not relevant" were excluded from the analysis.

The table also shows how many respondents there nationally were for each of the percent positive questions.

Question Number Question text Percent Positive Text Positive Negative Respondents
4 Thinking of the last time you contacted this GP surgery by phone, how easy was it for you to get through? It was easy to get through on the phone Very easy; Fairly easy Not easy 127,127
5 The last time you phoned the GP surgery, how helpful was the person who answered? Person answering the phone was helpful Very helpful; fairly helpful Not very helpful; not at all helpful 127,083
6 The last time you needed to see or speak to a doctor or nurse from your GP surgery quite urgently, how long did you wait? Could see or speak to a doctor or nurse within 2 working days I saw or spoke to a doctor or nurse on the same day; I saw or spoke to a doctor or nurse within 1-2 working days I waited more than 2 working days to see or speak to a doctor or nurse 96,237
8 If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? Able to book a doctors appointment 3 or more working days in advance Yes No 98,448
9 When you arrange to see a doctor at your GP surgery can you usually see the doctor you prefer? Can usually see preferred doctor Yes; I don't have a doctor I prefer to see No 125,372
10a Overall how would you rate the arrangements for getting to see a doctor in your GP surgery? Overall arrangements for getting to see a doctor Excellent; Good Poor; Very poor 129,788
10b Overall how would you rate the arrangements for getting to see a nurse in your GP surgery? Overall arrangements for getting to see a nurse Excellent; Good Poor; Very poor 102,926
12 Thinking about the last time your GP referred you, how would you rate the arrangements for getting to see another NHS health professional? Arrangements for seeing other NHS professionals Excellent; Good Poor; Very poor 65,662
14 How helpful do you find the receptionists at your GP surgery? The receptionists are helpful Very helpful; fairly helpful Not very helpful; not at all helpful 130,854
15 How clean is your GP surgery or health centre? The GP surgery is clean Very clean; fairly clean Not very clean; Not at all clean 130,371
16 How do you feel about how long you usually have to wait to be seen after you arrive at your GP surgery? Time waiting to be seen at GP surgery It is reasonable It is too long 129,725
17b The doctor listened to me The doctor listens to the patient Strongly agree; agree Disagree; Strongly disagree 120,907
17c I felt that the doctor had all the information needed to treat me Patients feel that the doctor has all the information they need to treat them Strongly agree; agree Disagree; Strongly disagree 119,947
17d The doctor was considerate and understanding The doctor was considerate and understanding Strongly agree; agree Disagree; Strongly disagree 120,323
17e The doctor talked in a way that helped me understand my condition and treatment The doctor talks in a way that helps the patient to understand their condition and treatment Strongly agree; agree Disagree; Strongly disagree 120,349
17f I felt confident in the doctor's ability to treat me Patients have confidence in the doctor's ability to treat them Strongly agree; agree Disagree; Strongly disagree 120,481
17g I had enough time with the doctor Patients have enough time with the doctor Strongly agree; agree Disagree; Strongly disagree 120,430
18b The nurse listened to me The nurse listens to the patient Strongly agree; agree Disagree; Strongly disagree 89,121
18c I felt that the nurse had all the information needed to treat me Patients feel that the nurse has all the information they need to treat them Strongly agree; agree Disagree; Strongly disagree 88,785
18d The nurse was considerate and understanding The nurse was considerate and understanding Strongly agree; agree Disagree; Strongly disagree 88,894
18e The nurse talked in a way that helped me understand my condition and treatment The nurse talks in a way that helps the patient to understand their condition and treatment Strongly agree; agree Disagree; Strongly disagree 88,514
18f I felt confident in the nurse's ability to treat me Patients have confidence in the nurse's ability to treat them Strongly agree; agree Disagree; Strongly disagree 89,109
18g I had enough time with the nurse Patients have enough time with the nurse Strongly agree; agree Disagree; Strongly disagree 89,050
19 Are you involved as much as you want to be in decisions about your care and treatment? Patients are involved as much as they want to be in decisions about their care and treatment I am involved as much as I want to be I am involved more than I want to be; I am not involved enough 116,352
23a It was easy enough for me to get my medicines Patients found it easy enough for them to get their medicines Strongly agree; agree Disagree; Strongly disagree 113,895
23b I knew enough about what my medicines were for Patients know enough about what their medicines are for Strongly agree; agree Disagree; Strongly disagree 113,116
23c I knew enough about how and when to take my medicines Patients know enough about how and when to take their medicines Strongly agree; agree Disagree; Strongly disagree 113,048
23d I knew enough about possible side effects of my medicines Patients know enough about side effects of medicines Strongly agree; agree Disagree; Strongly disagree 112,469
23e I would know what to do if I had any problems with my medicines Patients know what to do if they have any problems with their medicines Strongly agree; agree Disagree; Strongly disagree 112,524
23f I took my prescription as I was supposed to Patients took their prescription as they were supposed to Strongly agree; agree Disagree; Strongly disagree 113,273
24a I am treated with dignity and respect Patients are treated with dignity and respect Strongly agree; agree Disagree; Strongly disagree 129,178
24b I am treated with kindness and understanding Patients are treated with kindness and understanding Strongly agree; agree Disagree; Strongly disagree 127,720
25 Overall, how would you rate the care provided by your GP surgery? Rating of overall care provided by GP surgery Excellent; Good Poor; Very poor 131,608
29a The time I waited was reasonable The time I waited for out of hours services was reasonable Strongly agree; agree Disagree; Strongly disagree 37,015
29b I felt that the person had all the information needed to treat me Patients feel that the person had all the information they need to treat them Strongly agree; agree Disagree; Strongly disagree 36,292
29c I felt I was listened to Patients felt that they were listened to Strongly agree; agree Disagree; Strongly disagree 36,433
29d Things were explained to me in a way I could understand Things were explained to patients in a way they could understand Strongly agree; agree Disagree; Strongly disagree 36,336
29e I felt that I got the right treatment or advice Patients felt that they got the right treatment or advice Strongly agree; agree Disagree; Strongly disagree 36,502
30 Overall, how would you rate the care you experienced out of hours? Rating of overall care provided out of hours Excellent; Good Poor; Very poor 37,313

Contact

Email: Gregor Boyd

Back to top